A loaded removals van parked on a terraced street with its tail lift down. A man in a cap stands beside it on the phone. A woman in a dressing gown watches from a doorstep with her arms folded. — The job was surveyed. The confirmation was never opened.

At 8:15 the customer is on the pavement. Your crew is not. The review is already being written.

Five procedures stop the review a moving company is afraid of. None of them is a slogan.

You already know the review. Deposit taken. Nobody came. Or the crew came early and started while the customer was still packing. Or a bed leg was missing, and the bill to drive back was raised in the hall. Or the damage was found the next morning, and it was a month before anyone answered.

The firms this happens to are not short of effort. They are short of a page the crew can open without calling you. We write that page, from the way you already do the job, and leave it with you.

Write for the half-hour

The survey. The quote matches the house: floors, stairs, what will not fit, what must not be taken apart. The man who was not in the room can still read it.
The booking confirmation. Deposit, arrival window, access, and what happens if you are late, in one place. The customer has it. The crew has it. You are not the copy.
The crew brief. Written the night before from the survey, not delivered in the cab. What to take. What to leave. Who to call if the stair is wrong.
The exception on the day. A missing leg, a no-fit landing, a customer who adds a room. Written before the van leaves. Not reconstructed from memory a week later.
The claim. Photo, date, and the reply, in the file. The owner does not have to be the only person who can answer.

This is not a program you log into. It is a set of files in your name. They open in a browser. They open with no connection. There is no seat fee. When you stop paying anyone, the files remain.

We have done this once from pencil and paper, on a moving company, before anyone was selling an assistant for it. The change was not a dashboard. The change was that the next crew did not need the owner in the doorway.

The first five entries are £650, credited against the manual if you continue within thirty days. The manual is from £2,600, built from the jobs you already run, with one round of changes. You see the scope before you commit.

If you would like the half-hour, write or telephone. Bring the last job that went wrong in a way a written step would have caught. If there has not been one, you do not need this.

Write for the half-hour